Find the answers to our most

Frequently Asked Questions

How do I open a trading account with Xtradehub.com?

Go to Register, complete the form and you will be logged in to your trading account. In the pop-up message, you will see a randomly generated password, which you are required to change to your own. You will also receive a welcome email with both username and password.

How much must I pay in order to open an Xtrade account?

It is free. XtradeHUB does not charge any registration fee.

Can I open multiple trading accounts?

No. You may open only one trading account.

How can I earn money here?

You need to invest wisely. Trading in FX and CFDs involves risks of loss, especially due to the leveraged nature of the trading. Please click here to read our full risk warning. The information contained in this website and disclosure documents is of a general nature only, and does not take into account your personal circumstances, financial situation or needs. You should consider our Client Agreement carefully, and seek independent advice before deciding whether trading in such products is suitable for you.

How do I start trading?

If you have already opened a trading account, submitted your identification documents for account validation and made a deposit; you are ready to start trading.

I do not want to complete a registration form and reveal my personal information. Is this possible?

As a regulated company — subject to numerous laws, compliance requirements and client acceptance procedures — we are required to have on file KYC (Know Your Client) information. We make every effort to protect the confidentiality, security and integrity of your identity data.

I forgot my password. What should I do?

Please click "Forgot Password" underneath the log in box and your password will be sent to your email address.

How do I change my password?

In order to change your password, please log in to your Xtrade account; then click Account Options > Change password

Are you regulated?

Yes, we are governed by the following regulators: Xtrade.Europe — authorised and regulated by the Cyprus Securities and Exchange Commission (Licence No. 108/10).

Do you accept USA and Canada clients?

As per CFTC (Commodity Futures Trading Commission) in USA; OSC (Ontario Securities Commission) and BCSC (British Columbia Securities Commission) in Canada regulations, we are not allowing those countries' residents to open trading accounts with us. We apologize for any inconvenience.

Is my money safe?

Segregated client accounts are established to ensure strict control and separation of client assets from other assets of the company. The client funds are safeguarded by reputable EU Credit Institutions.

Why are you asking for my documents?

As a regulated company, we operate in accordance with several Anti-Money laundering and Identity Theft Laws as well as a number of compliance related procedures imposed by our regulatory authority.

How do I verify my account?

You can upload your documents through your account: Account Options > Account verification or send them by email to documents@xtradehub.com

What supporting documents do I need to provide?

In regards to our KYC (Know Your Client) procedures, you are required to provide a colour copy of a valid Identity document (Passport or in the absence of such an ID Card) and a recent proof of address (utility bill, bank statement, or any other document same with the aforesaid), which states your name, address and a recent (within 6 months) issue date. Please refer to our Account Verification section in order to ensure that you fully understand the requirements.

Can I open an account by providing a different identification document instead of my passport?

es. A valid National ID card is acceptable but only in the absence of a Passport.

Will I receive an email or notification confirming my account's status?

You will receive an automated email confirming your account status as soon your account is fully verified.

What is the minimum amount to deposit?

200 USD, however Xtrade occasionally runs promotions offering lower deposit threshold minimums.

Is it possible to lose more than I deposited?

No, you cannot lose more than your initial deposit.

What deposit options does Xtrade offer?

Credit/debit cards, bank transfers, American Express, and many more options. For more detailed information please click here.

Do you impose any deposit fees?

Xtrade does not charge any fees for deposits.

Can I deposit from a friend/relative's account?

No. We do not accept any payments made from the account of third parties. All deposits must be made from your own account.

What is the Inactivity fee??

An Inactive Account Fee of $10 USD per month is assessed to Xtrade accounts that are inactive. An account is considered inactive if there has been no trading activity for a period of 3 months.

Does Xtrade charge any deposit/withdrawal fees?

Xtrade does not charge any fees for deposits/withdrawal processing. However banks and/or intermediaries banks, processor's fees may apply. We do not accept any responsibility for such fees.

How can I request a withdrawal?

Please perform the following steps: Log in to your Xtrade account Click "Withdraw" on the main Web Trader page Please enter the amount and submit it by clicking the "Withdraw" button. To complete your request, please print a withdrawal form, sign it manually and send it to withdrawals@xtrade.com or by fax: +357 25030429 Once your request is complete, the information is forwarded to us for processing. You will receive an email confirmation of your withdrawal request. How do I check the status of my withdrawal request? Click Account Options > Funds Management > Withdrawal requests and then you will see a new pop up window with full details of your withdrawals.

Can I cancel my withdrawal request?

You can cancel your request at any time while its status is "Pending"

Why was my withdrawal rejected?

Withdrawal requests may be rejected for one or more of the following reasons: Your account is not fully verified. (Please note that your account must be fully verified prior to the withdrawal process. A list of documents required can be found here. In extreme circumstances, the Company reserves the right to request additional documentation.) We did not receive a signed withdrawal form. A withdrawal form is not manually signed, we received only parts of it or it states a date of withdrawal which was already rejected. We were unable to transfer funds to the bank/e-wallet details provided or we did not receive correct details. The required volume was not completed. Why doesn't the system let me request a withdrawal? If you have opened positions, you will not be able to withdraw your entire Available Balance. A minimum amount is needed to maintain a Maintenance Margin. (Available Balance – Maintenance Margin) and margin > = 1% = Max Withdrawal Amount

How long does it take to process a withdrawal?

Withdrawal requests take up to five business days to process. Delays beyond our control might occur due to third party withdrawal payment methods (i.e. credit card company, the wiring bank or intermediary banks which delay transfers, in extreme cases, of up to 3 weeks).

What withdrawal options do you have?

Your withdrawal is processed via the same method that the deposit was made. If you deposit via credit card, any withdrawal amounts will be returned to that credit card. Likewise, if a deposit is made via bank transfer, the withdrawals will be transferred back to your bank account. Other deposits made by e-wallet will be returned as a bank transfer or by the Skrill/ Netteler e-wallet.

If my withdrawal amount exceeds the amount I have deposited, how can I withdraw?

Simply follow the withdrawal procedure and the funds will be returned based on the method that the deposit was made.

Where can I find a withdrawal form?

Please log in to your account, click Account Options > Funds Management > Withdrawal requests > please click on Details next to pending withdrawal request.

Why was my withdrawal form not accepted?

Please sign the form with a pen, as virtual signatures cannot be accepted. Please be sure to send us a full form, and not just parts of it. We need the original form completed in full, showing our company logo. Make sure that the date on your withdrawal form is the same date as when you make the request.

How long does it take to receive my funds?

Usually it takes up to 10 business days if the refund is made through bank transfer or credit/debit card. E-wallets payments appear in your account the same moment your withdrawal was approved.

How can I deactivate my account?

Please contact our Customer Support to assist you.